Warranty Policy

QUALITY POLICY

To guarantee safe, reliable, timely, and technically accurate dental radiology services, in compliance with scientific, ethical, and legal standards.

Commitments: compliance with Ley 100 de 1993, application of Resolución 3100 de 2019, compliance with Decreto 780 de 2016, implementation of radiation protection protocols in accordance with Resolución 482 de 2018.

Principles: patient safety, humanized service, confidentiality, continuous improvement, staff competency.

Your procedures and patients will receive priority attention.

Our services and packages will be adapted and personalized according to your needs.

Results are delivered immediately, either in physical format handed to the patient or in digital format sent to the email addresses on file in our database; these files are self-executing and do not require any clinical software to view them (DICOM, STL, PDF, and JPG file types are used).

If you need help reading a specific result or navigating our software, our Director of Operations (Dentist-Radiologist) will be able to advise you and provide the support you require.

We want to extend and reiterate our interest in having you, as specialists, and your patients be part of the 3D Experience, changing the traditional way diagnostic images are taken.

We Are Specialists

• 3D and 2D imaging for dentistry, otolaryngology, plastic surgery, and maxillofacial surgery.
• Volumetric tomographies.
• Digital 3D printing.
• Intraoral and extraoral radiographs.
• Intraoral scanning.
• Clinical photographs.
• Clinical diagnosis.

DIGITAL VOLUMETRIC TOMOGRAPHY IN RADIOLOGY.

• Maxillofacial surgery.
• Dentistry.
• Periodontics.
• Orthodontics.
• Endodontics.
• Facial plastic surgery.
• Otology.
• Otolaryngology.

OUR COMPETITIVE ADVANTAGE

We are inspired by our values of Excellence, Integrity, and Sense of Belonging to provide Safety and Trust to our Specialists and Patients.

• Reliable Results: We have state-of-the-art digital equipment that guarantees image sharpness and reliable results.
• Digitized Radiology: Direct download of results in digital media, with no clinical software required.
• Service Safety: Low radiation and fast exposure, ideal for any type of patient.
• Modern Facilities: Attractive, welcoming, safe, and easily accessible facilities.
• Timely Results: Fast, timely delivery of results.
• Excellent Quality: Our quality control is carried out by the Director of Operations (Dentist-Radiologist).
• Experience: We have a qualified, interdisciplinary team with experience and a human touch to give every patient a great experience.
• Comprehensive Care: We have a dental laboratory so our specialists can plan and carry out your case.

SERVICE DELIVERY POLICY

The practice will provide the following services:

• Periapical radiographs
• Panoramic radiographs
• Cephalometric radiographs
• Tomographies (if applicable)

Conditions:

• A prior dental order is required
• Patient identification
• Signing of informed consent.

WARRANTY POLICY

The practice guarantees:

• Correct acquisition of diagnostic images
• Proper functioning of equipment
• Delivery of results within the established timeframes

Warranty exclusions:

• Clinical diagnoses (the responsibility of the treating dentist)
• External interpretations.

Images affected by: patient movement, anatomical conditions, failure to follow instructions. Free repeat of the study (only applies if): technical failures attributable to the equipment or operator.

PRIVACY AND DATA PROTECTION POLICY

In compliance with Ley 1581 de 2012 and Decreto 1377 de 2013:

Data collected:

• Identification
• Medical/clinical history
• Diagnostic images.

Purpose:

• Provision of the health service
• Billing
• Reports to regulatory bodies.

Data subject rights:

• Know, update, and correct data
• Request deletion when applicable
• Revoke authorization.

Security measures:

• Restricted access
• Secure storage
• Staff confidentiality.

LIABILITY WAIVER POLICY

The practice will NOT be liable for:

• Diagnoses made by third parties
• Clinical decisions made by the treating dentist
• Misuse of the images
• Erroneous interpretations by external professionals.

Clause:

The service provided is diagnostic support only; it does not constitute a definitive clinical act and does not replace professional dental evaluation.

RADIATION PROTECTION POLICY

Mandatory compliance with:

• Current radiological protection regulations
• Use of protective equipment (lead apron, thyroid collar).

Patient responsibilities:

• Report pregnancy or suspected pregnancy
• Follow the operator’s instructions.

INFORMED CONSENT

Prior to each procedure, a consent form must be signed that includes:

• Risks (minimal, due to radiation)
• Benefits
• Alternatives.

RESULTS DELIVERY POLICY

• Delivery in physical or digital format
• Only to the patient or an authorized person
• Turnaround time: [to be defined, e.g. 24-48 hours].

LEGAL CLAUSES

• Limitation of liability: The practice’s liability is limited exclusively to the correct acquisition and processing of the diagnostic image.
• Burden of proof: It is the patient’s responsibility to demonstrate failures directly attributable to the service provided.
• Express acceptance: Use of the service implies acceptance of all the policies described herein.
• Jurisdiction: Any dispute will be resolved in accordance with the laws of the Republic of Colombia.

REQUESTS, COMPLAINTS AND CLAIMS POLICY (PQR)

• Received in writing or by email
• Response within a maximum of 15 business days
• Mandatory recording and follow-up.

CANCELLATIONS AND RESCHEDULING

• Minimum notice: 2 hours
• Repeated no-shows may result in service restriction.

HUMAN TALENT

• Certified staff
• Ongoing training
• Compliance with ethical and legal standards.

FINAL PROVISIONS

• These policies are an integral part of the service
• They are understood to be accepted by the user
• They may be modified in accordance with the law.

GENERAL REGULATORY FRAMEWORK

This manual is based on:

• Ley 35 de 1989 – Code of Dental Ethics.
• Ley 23 de 1981 – Health Ethics.
• Ley 100 de 1993 and Ley 1438 de 2011.
• Ley 1480 de 2011 – Consumer Protection Statute.
• Ley 1581 de 2012 – Personal Data Protection.
• Decreto 780 de 2016 – Single Health Sector Decree.
• Resolución 3100 de 2019 – Health Service Accreditation.
• Resolución 1995 de 1999 – Medical Records.
• Circular 047 de 2007 – Health Data Protection.